Frequently Asked Questions

Find quick answers to your questions

Orders

Do I need a certificate to order?
No, you can order without presenting a certificate or capacity attestation. We have simplified the purchasing process for professionals.
How do I place an order?
You can order directly on our website by adding products to the cart, then proceeding to payment. You can also contact us by phone or email.
What payment methods are accepted?
We accept credit cards (Visa, Mastercard), bank transfers, and payment upon receipt for customers with a professional account.

Shipping

What are the delivery times?
We deliver within 24 hours in Île-de-France and 24-48 hours to the rest of metropolitan France. Orders placed before 2pm are shipped the same day.
Do you deliver to construction sites?
Yes, we can deliver directly to your construction sites. Just make sure someone is present to receive the order.
How can I track my order?
Upon shipment, you will receive an email with the tracking number. You can track your package in real-time on the carrier's website (UPS or Hamazat).

Products & Deposit

What is the deposit?
Gas cylinders are on deposit. An amount is added to your order and will be refunded to you in full when you return the empty cylinders in good condition.
How to return empty cylinders?
Contact our customer service to arrange the collection of empty cylinders. A carrier will come to collect them at the address of your choice.
Are the products certified?
Yes, all our refrigerant fluids comply with European standards and are accompanied by their safety data sheet (SDS).

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