Privacy Policy

1. Introduction

Refrination is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website and services.

2. Data Collected

We may collect the following types of data:

• Identification data: first name, last name, email address, phone number
• Professional data: company name, SIRET number, business address
• Browsing data: IP address, browser type, pages visited
• Order data: purchase history, product preferences

3. Use of Data

Your data is used to:

• Process and ship your orders
• Manage your customer account
• Send you information about our products and services
• Improve our website and services
• Comply with our legal obligations

4. Legal Basis for Processing

The processing of your personal data is based on: contract execution (orders), your consent (newsletter), our legal obligations (billing, regulatory compliance), and our legitimate interest (service improvement).

5. Data Sharing

Your data may be shared with:

• Carriers: UPS, Hamazat for delivery of your orders
• Payment providers: for secure payment processing
• Legal authorities: in case of legal obligation

6. Data Retention

Your personal data is kept for the duration of the business relationship and up to 5 years after the last order for billing data, in accordance with legal obligations.

7. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data

8. Cookies

Our site uses cookies to improve your browsing experience. For more information, see our cookie policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure, or destruction.

10. Contact

For any questions regarding this policy or to exercise your rights, contact us at:
Email: privacy@refrination.shop
Address: 23 Rue Felix Eboue, 97300 Cayenne, French Guiana